Frequently Asked Questions
How much time is required to prepare a quote or an order?
The best method to receive a quote is through our order form or email since the quote does take time to prepare. Please allow 24 hours for the preparation of a quote, and 48 hours for your order to be prepared, this allows us to complete the order to your requirements. If more processing time is required, we will notify you. We also accept special orders if there is anything not mentioned on our menu please contact us to inquire.
Security deposits and quotes
Depending on your order total and date, a deposit may be required to secure your order. Dates are not reserved until we have received and processed your deposit. Security deposits are non refundable. An Order Contract and Rental Agreement (for rented items only) may be required to be completed for your order to be accepted.
Quote prices are valid for 30 days from the date of issue, unless secured by a deposit. Although unlikely, quote prices are subject to change based on material cost fluctuations which are outside our control.
Do you offer consultations and taste tests?
We are pleased to offer free wedding order consultations after submitting a deposit to book your date with us. Consultations are especially helpful if you’re looking to discuss ideas for your special day with our expert baker. If your order total is over $200.00, and you've placed your deposit, we can provide a taste test of two cupcakes-flavours and dates are subject to availability.
Do you have a minimum order amount?
Our minimum order is 12 cupcakes (one flavor), this allows us to offer lower prices due to our products being made fresh when ordered.
What are your payment methods?
We currently accept email money transfers, cash (if order is lower than $100), credit cards through PayPal (only on orders over $100-requires an email address, transaction fee applies). When paying with cash we please ask that you have exact change, if possible.
Do you have a physical shop?
At this time, our store is a virtual store only. We do offer delivery to many locations within Nova Scotia, Canada. Please contact us for delivery locations, rates, and availability.
Do you have a Gluten, Dairy or Nut Free facility?
We offer Gluten, Dairy and Nut Free products, but it is not an allergy free facility.
Please contact us for more information.